Privacy Policy

The purpose of this Privacy Policy is to communicate to you how PRP Diagnostic Imaging (ABN 18 416 389 099) (we, us) manage, collect, deal with, protect and allow access to personal information in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (the APPs).

This Privacy Policy is available on our website at We may change this Privacy Policy from time to time. You confirm your acceptance of any such change to the Privacy Policy by continuing to provide us with your personal information following any such change.


We understand the importance placed on the privacy of your personal information. This Privacy Policy applies to the management of the personal information of our patients, clients, suppliers and prospective employees by us. This Privacy Policy does not apply to our acts and practices in relation to employee records.

Why do we collect, hold, use and disclose personal information?

The information you may have provided to us is ‘personal information’ as defined by the Privacy Act. We may collect, hold, use and disclose your personal information for the purpose of providing health care services to you.

Unless otherwise required by law, we will not collect, hold, use or disclose personal information without your consent. By providing us with your personal information, you consent to its use, collection and disclosure by us for the above purpose.

You do not have to supply us with your personal information, however, if you choose not to do so we may be unable to provide the health care services required or sought by you.

If you would like to access any of our services on an anonymous basis or by using a pseudonym, please tell us. However, we will require you to identify yourself if:

Please be aware that your request to be anonymous or to use a pseudonym may affect our ability to provide you with the requested services.

What kind of personal information do we collect?

The nature and extent of personal information that we collect varies depending on your particular interaction with us and the nature of our functions and activities.

Personal information that we commonly collect, hold, use and disclose may include your:

How do we collect your personal information?

Where possible, we will collect personal information directly from you. This information may be collected through interviews, appointments, forms and questionnaires (whether in hardcopy or electronic format, including information submitted via our website or other electronic means). If you are uncomfortable sharing particular aspects of your personal information with us, please let us know.

In some situations we may also obtain personal information about you from a third party source. If we collect information about you in this way, we will take reasonable steps to contact you and ensure that you are aware of the purposes for which we are collecting your personal information and the organisations to which we may disclose your information, subject to any exceptions under the Privacy Act.

If we receive unsolicited personal information about you that we could not have collected in accordance with this Privacy Policy and the Privacy Act, we will within a reasonable period, destroy or de-identify such information received.

Our internet service provider may record details of your visits to our website. This information will only be used by us internally for statistical and research purposes.

How do we store and secure your personal information?

We hold your personal information in a number of forms, including electronic or digital images, and hard copy paper based documents. We employ a range of physical and electronic security measures to ensure your personal information is adequately protected. 

These measures include:

We will take reasonable steps to protect personal information from misuse, interference and loss, unauthorised access, modification or disclosure. We cannot ensure or warrant that your personal information will always be protected from unauthorised access during storage therefore you provide your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information.

Should personal information be subject to misuse, interference, loss, or unauthorised access, modification or disclosure, we will respond in accordance with our policies and procedures and the requirements of the Privacy Laws.

When do we use and disclose your personal information?

We will only use and disclose your personal information:

We may disclose your personal information to other parties including:

We may use or disclose your personal information for the purposes of direct marketing. If you do not wish to receive our direct marketing material, you can opt out by contacting our Privacy Contact Officer.

Do we send personal information overseas?

In order to provide services to you, we may be required to disclose your personal information to overseas recipients. The countries in which overseas recipients of personal information are located include the Philippines, United Kingdom, South Africa and USA.

We will take reasonable steps to ensure that the overseas recipients comply with their privacy obligations.


Access and amendment of your personal information

We will take reasonable steps to ensure that the personal information held by us is accurate, up-to-date, complete, relevant and not misleading.

You have a right to access your personal information. Such access may be granted or refused by us in accordance with the APPs. We are not obliged to provide access if:

To request access to personal information, please complete the Request to Access Medical Records form which is available from our practices.

You may also request that your personal information be corrected if you believe it to be inaccurate, incorrect or incomplete.

If you make a request for access to or correction of personal information, we will:

If we refuse your request, we will provide you with written reasons for doing so.


Integrity of your personal information

We will take reasonable steps to:

We will also take reasonable steps to destroy or de-identify personal information that we hold if we no longer need the information for the primary purpose for which the information was collected and we are not otherwise required by law to retain the information.


Applicable Law

This Privacy Policy will be governed and construed in accordance with the laws of Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia. If any provision of this Privacy Policy is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this Privacy Policy which will continue in full force and effect.



We take our privacy obligations very seriously. If you have any concerns about the manner in which your personal information is handled by, please contact our Privacy Officer (02) 9981 4500 or Formal complaints regarding breach of privacy should be made to our Privacy Officer in writing.

We will reasonably endeavour to respond to your complaint within 30 days of receipt.

If you are unsatisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) by writing to the OAIC at GPO Box 5218, Sydney NSW 2001. See for more information.


How to contact us

If you have any questions or would like further information regarding your privacy please contact our Privacy Officer on
T: 02 99814500.